24/7 Maintenance & Support
Neptune Web, Inc. is committed to our customers' success, and we understand that problems can and will arise. Therefore, we offer the following hours of operations for the different types of services listed below:
- Support Services for Event Management and Problem Management for Urgent Requests or Down Systems: 24x7, based on services contracted. Database Administration Services – DB Operations Support is provided during business hours (local data center time)
- Database Administration Services – Gold and Platinum – DB Operations Support is provided 24x7.
- Pre-scheduled maintenance functions: 24x7, based on services contracted.
- Implementation Services: 8 a.m. to 5 p.m. local data center time
- Customer Relationship Management: 8 a.m. to 5 p.m. local data center time
- Sales Support: 8 a.m. to 5 p.m. local data center time
Neptune Web, Inc. will provide ad-hoc maintenance service for consulting, design, programming and related services during normal business hours (8am – 5pm, M-F). Tasks include:
- Web Security Consulting
- Web Design and Development Consulting
- Graphic Design & Multi Media
- Web Page Maintenance & Enhancements
- Application Development
- and More!