Neptune Web Neptune Web

Website Support and Maintenance

 

Neptune Web is a full-service Boston-area website support and maintenance firm.  We are committed to our customers’ success, and we understand that problems can and will arise.  Therefore, we offer the following hours of operations for the different types of services listed below:

  • Physical access to collocated servers: 24x7
  • NOC Support: 24x7
  • Remote Hands Requests for collocated servers: 24x7
  • Remote access to collocated or hosted servers: 24x7

Support Services for Event Management and Problem Management for Urgent Requests or Down Systems: 24x7, based on services contracted.  Database Administration Services – Silver – DB Operations Support is provided during business hours (local data center time)

  • Database Administration Services – Gold and Platinum – DB Operations Support is provided 24x7.
  • Pre-scheduled maintenance functions: 24x7, based on services contracted.
  • Implementation Services: 8 a.m. to 5 p.m. local data center time
  • Customer Relationship Management: 8 a.m. to 5 p.m. local data center time
  • Sales Support: 8 a.m. to 5 p.m. local data center time

Neptune Web, Inc. will provide ad-hoc web design, development, web marketing maintenance services during normal business hours (8am – 5pm, M-F). For emergency needs we can coordinate requirements. Tasks include:

  • Security & Hosting
  • Digital Marketing
  • Web Strategy
  • Graphic Design, UI & Multi Media
  • Web Site Design & Development Maintenance
  • Mobile Application Development
  • Search Engine Optimization Strategy & Implementation
  • Search Engine Marketing Strategy & Implementation